Shipping and Returns

Standard delivery is standard ground shipping within Australian mainland and Tasmania, excluding dry areas (designated alcohol free zones).

Please note, for any free delivery promotion, it is based on standard ground shipping within Australian mainland and tasmania, and excludes dry areas

After ordering online, we will send you a tax invoice via email for your purchase (provided your email address is valid and deliverable).

Deliveries will be made by direct from the winery via our courier network. We will supply you with a tracking number so can track your delivery if necessary. A signature from the recipient is required on all deliveries. If the person is not home, or unable to sign for the wines, a note will be left for you for later collection. When collecting the wines from the Post Office the person must be 18 years of age or over and able to present identification corresponding to the name of the consignee. If the order is not collected within 10 working days, it will be returned to sender and additional shipping and handling charges will apply.

Ivybrook Farm will NOT deliver wines to anyone less than 18 years of age. If there is any doubt about the age of the recipient on delivery, our delivery drivers are obliged to request some form of photographic ID. If that recipient is unable to produce appropriate ID then the delivery driver will be unable to leave the wine.

Incorrect or Incomplete Addresses

If there is an incorrect or incomplete address provided by the customer, then Westlake Vineywards is not responsible for the delivery. If the address is incorrect and the delivery is made, the customer assumes responsibility for the entire purchase. If the address is incorrect and the delivery is refused or unable to be completed, then the order will be returned to our distribution centre and additional handling costs plus freight charges will be applied to a request for re-delivery. To avoid these costs, we recommend that you double check your address details to ensure that all information provided is correct and in full.

Tracking Your Order

Deliveries will be made by directly from the winery via our courier network. We will supply you with a tracking number so can track your delivery if necessary. A signature from the recipient is required

PLEASE NOTE: Our Thomas Road entry via Main South Road is currently closed till September 2022. The only access to Thomas Road is via Old Coach Road.