Refund Policy

Overview

Our refund policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Refunds are only granted if the item is damaged or defective. Customers are not eligible for refunds due to change of mind.

To request a refund, please email admin@ivybrook.com.au detailing the reason for your request. To complete your refund, we require a receipt or proof of purchase.

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

If you haven’t received a refund within this time, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@ivybrook.com.au

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@ivybrook.com.au and send your item back to 34 Thomas Road, Maslin Beach SA.

Returns

To return your product, you should mail your product to 34 Thomas Road, Maslin Beach SA.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at admin@ivybrook.com.au for questions related to refunds and returns.